Legal Disclosures

1. COMPANY INFORMATION

1.1 Business Identity

Service Provider: Voice-fy.com
Website: https://voice-fy.com
Contact Email: [email protected]
Service Type: Voice over Internet Protocol (VoIP) Telecommunications Services

1.2 Nature of Services

Voice-fy.com provides internet-based telecommunications services including but not limited to:

Voice calling (domestic and international)
SMS/MMS messaging services
Direct Inward Dialing (DID) numbers
Call forwarding and routing
Voicemail services
Emergency calling services (911/E911)
Additional features as described on our website

2. REGULATORY DISCLOSURES

2.1 Telecommunications Provider Status

Voice-fy.com operates as an interconnected Voice over Internet Protocol (VoIP) service provider. We are subject to telecommunications regulations in jurisdictions where we provide services.

2.2 Regulatory Compliance

We comply with applicable regulations including but not limited to:

Federal Communications Commission (FCC) regulations (United States)
Canadian Radio-television and Telecommunications Commission (CRTC) regulations (Canada)
Local and international telecommunications regulations where applicable

2.3 Registration and Licensing

Voice-fy.com maintains necessary registrations and licenses required to provide telecommunications services in applicable jurisdictions.

3. SERVICE LIMITATIONS AND DISCLAIMERS

3.1 Internet-Dependent Service

IMPORTANT: Voice-fy.com services require:

Active, functioning Internet connectivity
Electrical power for equipment
Compatible devices and software
Adequate bandwidth for voice quality

Service will not function during power outages or Internet service disruptions.

3.2 Not a Replacement for Traditional Phone Service

Voice-fy.com VoIP services have important differences from traditional telephone services:

Dependent on Internet and power availability
Emergency services limitations (see Emergency Services disclosure)
Variable call quality based on Internet connection
Geographic and technical restrictions may apply

We strongly recommend maintaining alternative means of communication, especially for emergency situations.

3.3 Service Quality Variables

Call quality and reliability depend on factors outside our control:

Your Internet Service Provider (ISP) performance
Network congestion and bandwidth
Your equipment and configuration
Geographic location
Destination network quality

We cannot guarantee specific quality levels or uninterrupted service.

3.4 Service Availability

Services may be unavailable due to:

Scheduled or emergency maintenance
Network outages or technical issues
Internet infrastructure problems
Force majeure events
Geographic or regulatory restrictions

4. EMERGENCY SERVICES DISCLOSURE (911/E911)

4.1 CRITICAL NOTICE REGARDING EMERGENCY SERVICES

⚠️ WARNING: VOIP EMERGENCY SERVICES ARE NOT THE SAME AS TRADITIONAL 911 SERVICE ⚠️

YOU MUST READ AND UNDERSTAND THE FOLLOWING LIMITATIONS BEFORE USING VOICE-FY.COM SERVICES:

4.2 Major Differences from Traditional 911

Power and Internet Dependency:

Emergency calls REQUIRE working electrical power and Internet service
During power outages, you CANNOT make emergency calls
During Internet outages, you CANNOT make emergency calls
Backup power (UPS/battery) may be required for emergencies

Location Information:

Your location may NOT automatically transmit to emergency dispatchers
You MUST verbally tell the dispatcher your exact location
Location information depends on accuracy of your registered address
Moving your device to a new location may result in incorrect routing

Call Completion:

Emergency calls may fail to connect
Calls may be delayed or experience technical difficulties
Call routing may be incorrect
Service outages prevent emergency calls entirely

Address Registration:

You MUST register and maintain an accurate physical address
Failure to update your address when relocating may send help to wrong location
Emergency services depend on your registered address accuracy

4.3 Specific Limitations You Must Understand

NO AUTOMATIC LOCATION: Unlike traditional 911, your physical location is not automatically detected. You must tell the dispatcher where you are.
NO POWER = NO SERVICE: If your power goes out, you cannot call emergency services unless you have backup power for all equipment (modem, router, phone/device).
NO INTERNET = NO SERVICE: If your Internet service is down, you cannot call emergency services.
ROUTING MAY FAIL: Your call may not reach the correct emergency service center, may be delayed, or may fail entirely.
MOVING DEVICES: If you take your VoIP device to a different location, emergency services will be routed to your registered address, NOT your current location.
VOICEMAIL MAY ANSWER: In some circumstances, emergency calls may incorrectly reach voicemail systems instead of live dispatchers.
TECHNICAL FAILURES: Equipment malfunctions, software bugs, network congestion, or service outages may prevent emergency calls.

4.4 Your Responsibilities

YOU ARE RESPONSIBLE FOR:

Registering an accurate physical address for emergency services
Immediately updating your address when you move or relocate devices
Testing emergency service configuration (using test numbers, not 911)
Informing all users of your service about these limitations
Maintaining backup power if possible
Having an alternative means to call emergency services
Verbally providing your location to emergency dispatchers

YOU MUST:

Keep a working mobile phone or traditional landline for emergencies
Know your physical address and be able to communicate it clearly
Configure your Caller ID to match your emergency-registered number
Ensure all users can dial emergency services without special codes

4.5 International Emergency Services

Emergency service requirements, availability, and limitations vary by country:

Some countries may not support VoIP emergency calling
Emergency numbers vary (911 in US/Canada, 112 in EU, 000 in Australia, etc.)
Local regulations may require specific configurations
You are responsible for understanding and complying with local emergency service requirements

4.6 Complete Liability Waiver for Emergency Services

BY USING VOICE-FY.COM SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE:

YOU UNDERSTAND all limitations of VoIP emergency services described above
YOU ACCEPT complete responsibility for ensuring you have adequate means to contact emergency services
YOU RELEASE Voice-fy.com from any and all liability related to emergency service failures, delays, or limitations
YOU WILL NOT HOLD Voice-fy.com responsible for any harm, injury, death, or property damage resulting from inability to reach emergency services
YOU WILL MAINTAIN alternative means of contacting emergency services (mobile phone, traditional landline, etc.)

VOICE-FY.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES ARE NOT LIABLE FOR:

Failed or incomplete emergency calls
Delayed emergency response
Incorrect routing of emergency calls
Inaccurate location information
Actions or inactions of emergency service providers
Any harm resulting from emergency service limitations

IF YOU DO NOT ACCEPT THESE LIMITATIONS AND RISKS, YOU MUST NOT USE VOICE-FY.COM FOR EMERGENCY COMMUNICATIONS.

4.7 Emergency Service Fees

Emergency service registration incurs:

One-time setup fee per DID number
Monthly regulatory recovery fee per DID number
Fees are non-refundable
Current fees published at voice-fy.com/pricing

4.8 Regulatory Requirements

United States and Canada: Regulations may require emergency service activation on at least one number if VoIP is your primary phone service. You are responsible for compliance with applicable regulations.

Other Jurisdictions: Check local telecommunications regulations regarding emergency service requirements for VoIP services.

5. LEGAL USE DISCLAIMER

5.1 Customer Responsibility for Legal Compliance

YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR USE OF SERVICES COMPLIES WITH ALL APPLICABLE LAWS.

This includes but is not limited to:

Criminal laws (federal, state, local, international)
Telecommunications regulations
Privacy and wiretapping laws
Anti-spam and anti-robocalling laws
Consumer protection laws
Data protection and privacy laws (GDPR, CCPA, etc.)
Recording consent laws
Telemarketing regulations
Do Not Call registry compliance
Business licensing requirements
Tax obligations

5.2 No Monitoring or Enforcement by Voice-fy.com

VOICE-FY.COM DOES NOT:

Monitor the content of your communications
Control how you use the services
Verify the legality of your activities
Act as a compliance or legal advisor
Have knowledge of your specific use cases

We are a neutral telecommunications service provider.

5.3 Complete Disclaimer of Liability for Customer Conduct

VOICE-FY.COM IS NOT LIABLE OR RESPONSIBLE FOR:

Your illegal use of services
Your violation of any laws or regulations
Your violation of third-party rights
Content of your communications
Your business practices or conduct
Harm caused by your use of services
Legal consequences you face for your actions

YOU BEAR COMPLETE LEGAL RESPONSIBILITY FOR YOUR ACTIONS.

5.4 Cooperation with Law Enforcement

Voice-fy.com will cooperate fully with law enforcement and may disclose your information:

In response to legal process (subpoenas, warrants, court orders)
When required by law or regulation
When we believe disclosure is necessary to prevent harm or illegal activity
To protect our rights and property

We may disclose information without notifying you, and may be legally prohibited from notifying you.

6. RECORDING AND CONSENT LAWS

6.1 Recording Law Variations

Laws regarding call recording vary significantly by jurisdiction:

One-Party Consent Jurisdictions: Only one party to the conversation must consent to recording (may include the person doing the recording)

Two-Party/All-Party Consent Jurisdictions: ALL parties to the conversation must consent to recording

Examples (subject to change):

California: Two-party consent required
Canada: One-party consent (but criminal law considerations apply)
European Union: Varies by country, GDPR may apply
Other jurisdictions: Laws vary widely

6.2 Your Recording Obligations

IF YOU USE OUR CALL RECORDING FEATURES, YOU MUST:

Determine which laws apply to your recordings
Obtain required consent from all parties
Provide required notifications or announcements
Comply with data protection laws (GDPR, etc.)
Securely store and protect recordings
Allow access to recordings as required by law
Properly delete recordings when required

6.3 Voice-fy.com is Not Responsible

YOU ACKNOWLEDGE:

We do not provide legal advice on recording laws
We are not responsible for your compliance with recording laws
We are not liable for your illegal recordings
You indemnify us against all claims related to your recordings

Consult an attorney in your jurisdiction regarding recording requirements.

7. TELEMARKETING AND COMMERCIAL USE

7.1 Telemarketing Regulations

If you use services for telemarketing, you must comply with:

Telephone Consumer Protection Act (TCPA) – United States
Telemarketing Sales Rule (TSR) – United States
Canadian Anti-Spam Legislation (CASL) – Canada
Do Not Call registries (national and state)
Caller ID authentication requirements (STIR/SHAKEN)
Time-of-day restrictions
Required disclosures and consent
Robocall restrictions
Text message marketing regulations (TCPA, CTIA guidelines)

7.2 Business Text Messaging

United States Business Messaging:

Businesses must register with The Campaign Registry (TCR)
Unregistered traffic may be blocked or filtered
Carrier-imposed fees may apply
Compliance with TCPA and CTIA guidelines required
Contact [email protected] for registration assistance

7.3 Consequences of Non-Compliance

Violation of telemarketing laws may result in:

Substantial fines (up to $43,000+ per violation in the US)
Legal action by consumers, regulators, or attorneys general
Criminal penalties in some cases
Service suspension or termination by Voice-fy.com

Voice-fy.com is not responsible for your telemarketing compliance or violations.

8. INTERNATIONAL CALLING DISCLOSURE

8.1 International Calling Costs

International calls may incur significant charges:

Rates vary widely by destination country
Rates may change without notice
Some destinations have per-minute minimums
Special billing increments may apply to certain countries
Mobile numbers typically cost more than landlines

Always verify current rates at voice-fy.com/pricing before making international calls.

8.2 Restricted Destinations

We do not provide services to certain countries due to:

Legal restrictions and sanctions
Fraud and security concerns
Regulatory limitations
Technical limitations

Current restrictions are listed at voice-fy.com/tos

8.3 International Regulations

When calling internationally, you may be subject to:

Destination country telecommunications laws
International sanctions and embargoes
Export control regulations
Data sovereignty laws

You are responsible for compliance with all applicable international laws.

9. BILLING AND PAYMENT DISCLOSURES

9.1 Billing Practices

Usage-Based Billing:

Services are billed based on actual usage
Rates are per minute for calls, per message for SMS/MMS
Billing increments vary by destination (typically 6 or 60 seconds)
Partial increments are rounded up

Account Balance:

You must maintain sufficient balance for service
Services may be suspended if balance is insufficient
Accounts may run negative temporarily
Negative balances must be paid immediately

9.2 Rate Changes

Rates may change at any time:

Check current rates at voice-fy.com/pricing
Rates quoted are valid only when issued
We are not bound by outdated rate information
Continued use after rate changes constitutes acceptance

9.3 Disputed Charges

To dispute charges:

Contact [email protected] within 30 days
Provide specific details of disputed charges
We will investigate and respond within 30 days
Undisputed charges remain due during investigation

9.4 Payment Methods

Accepted payment methods may include:

Credit cards (Visa, Mastercard, American Express, etc.)
Debit cards
Other methods as listed on our website

You authorize charges to your payment method for:

Service usage charges
Monthly fees (if applicable)
Automatic billing thresholds (if enabled)
Emergency service fees
Other applicable charges

9.5 Failed Payments

If payment fails:

Services may be suspended immediately
Additional attempts may be made to collect payment
Account may be sent to collections
Credit may be reported to credit bureaus
Legal action may be pursued for significant unpaid balances

9.6 Refund Policy

Refunds are subject to our Terms of Service:

No refunds for accounts terminated for violations
No refunds for used services
Account balance refunds may be limited to recent deposits
Processing may take 30-90 days

10. INTELLECTUAL PROPERTY NOTICE

10.1 Ownership

Voice-fy.com and all related content, software, features, and functionality are owned by Voice-fy.com and protected by:

Copyright laws
Trademark laws
Patent laws
Trade secret laws
Other intellectual property laws

10.2 Limited License

You receive only a limited, non-exclusive, non-transferable license to use services. You may not:

Copy, modify, or distribute our software or content
Reverse engineer or decompile our services
Remove proprietary notices
Use our trademarks without permission
Create derivative works

10.3 Your Content

You retain ownership of content you transmit but grant us a license to:

Transmit and route your communications
Store data necessary for service provision
Use anonymized data for service improvement

11. THIRD-PARTY SERVICE PROVIDERS

11.1 Reliance on Third Parties

Voice-fy.com relies on third-party providers for:

Telecommunications infrastructure and carrier services
Payment processing
Data storage and cloud hosting
Emergency service routing
Call transcription services
Other service components

11.2 Third-Party Limitations

We are not responsible for:

Performance, reliability, or availability of third-party services
Data breaches or security issues at third-party providers
Third-party terms of service or privacy policies
Discontinuation of third-party services

11.3 Third-Party Data Processing

Your data may be:

Transmitted through third-party networks
Stored on third-party servers
Processed by third-party services
Subject to third-party terms and privacy policies
Transferred internationally

By using our services, you consent to third-party data processing as necessary for service provision.

12. PRIVACY AND DATA COLLECTION DISCLOSURE

12.1 Data Collection Notice

We collect extensive data about your use of services, including:

Account and contact information
Call detail records (numbers, duration, time)
SMS/MMS message metadata
Payment information
IP addresses and location data
Device and technical information
Usage patterns and preferences

Full details in our Privacy Policy at voice-fy.com/privacy

12.2 Data Sharing and Disclosure

Your information may be shared with:

Law enforcement and government agencies (as required by law)
Regulatory authorities
Service providers and carriers
Payment processors
Emergency service providers
Third-party service providers

12.3 Data Retention

We retain data for:

Legal and regulatory compliance periods
Billing and accounting purposes
Fraud prevention and security
Service improvement and analytics

Call detail records are typically retained for 18 months to 7 years depending on jurisdiction.

12.4 International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.

12.5 Your Privacy Rights

You have certain rights regarding your data, which vary by jurisdiction. See our Privacy Policy for details on:

Access and correction rights
Deletion requests
Data portability
Marketing opt-out
Regional privacy rights (GDPR, CCPA, etc.)

13. LIMITATION OF LIABILITY SUMMARY

VOICE-FY.COM’S LIABILITY IS STRICTLY LIMITED. WE ARE NOT LIABLE FOR:

Service interruptions, outages, or quality issues
Emergency service failures or limitations
Your illegal or improper use of services
Content of your communications
Data breaches or security issues
Third-party service provider failures
Equipment compatibility or failures
Lost profits, data, or business opportunities
Indirect, consequential, or punitive damages
Any damages exceeding amounts you paid us in the preceding 3 months

Services are provided “AS IS” without warranties of any kind.

Full details in our Terms of Service at voice-fy.com/tos

14. INDEMNIFICATION NOTICE

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS VOICE-FY.COM FROM:

All claims arising from your use of services
Your violations of law or these terms
Your violation of third-party rights
Content you transmit through services
Your illegal or harmful activities
All legal fees, costs, and damages related to claims against us

This obligation is unlimited and survives account termination.

15. DISPUTE RESOLUTION NOTICE

15.1 Governing Law

These terms and services are governed by the laws of [your jurisdiction].

15.2 Jurisdiction

Disputes must be brought in courts of [your jurisdiction]. You consent to exclusive jurisdiction there.

15.3 Jury Trial Waiver

You waive any right to jury trial to the extent permitted by law.

15.4 Class Action Waiver

You waive any right to participate in class actions or representative proceedings. All disputes must be brought individually.

15.5 Time Limit

Claims must be filed within one (1) year or are permanently barred.

16. ACCESSIBILITY

16.1 Accessibility Commitment

Voice-fy.com is committed to making services accessible to individuals with disabilities where technically feasible.

16.2 Accessibility Features

Features may include:

TTY/TDD compatibility (where available)
Visual and audio notifications
Configurable interface options

16.3 Accessibility Requests

For accessibility assistance or to report barriers, contact [email protected].

16.4 Limitations

Some accessibility features may be limited by:

Internet-based technology constraints
Device and equipment compatibility
Third-party service limitations

17. LANGUAGE AND TRANSLATION

17.1 Official Language

The official, legally binding version of all policies and disclosures is in English.

17.2 Translations

If translations are provided:

They are for convenience only
English version controls in case of conflict
We are not responsible for translation errors

18. SEVERABILITY

If any provision of these disclosures, terms, or policies is found invalid or unenforceable:

That provision is limited or eliminated to the minimum extent necessary
All other provisions remain in full force and effect
The overall intent of the agreement is preserved

19. ENTIRE AGREEMENT

These disclosures, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Voice-fy.com regarding services.

20. CONTACT INFORMATION

20.1 General Inquiries

Email: [email protected]
Website: voice-fy.com

20.2 Legal Notices

Legal notices should be sent to [email protected] with “Legal Notice” in the subject line.

20.3 Emergency Support

For urgent service issues, contact [email protected] (note: this is not for 911 emergencies – dial emergency services directly).

20.4 Privacy Inquiries

Privacy-related questions: [email protected] with “Privacy Inquiry” in subject line.

FINAL ACKNOWLEDGMENT

BY USING VOICE-FY.COM SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE:

✓ Read and understood all disclosures on this page
✓ Read the complete Terms of Service at voice-fy.com/tos
✓ Read the Privacy Policy at voice-fy.com/privacy
✓ Understood the limitations of VoIP emergency services
✓ Agreed to use services only for lawful purposes
✓ Accepted all risks and limitations described
✓ Agreed that Voice-fy.com has limited liability
✓ Agreed to indemnify Voice-fy.com for your use of services
✓ Understood you are solely responsible for your compliance with law

IF YOU DO NOT AGREE TO ALL TERMS, DISCLOSURES, AND POLICIES, YOU MUST NOT USE VOICE-FY.COM SERVICES.

Voice-fy.com
Email: [email protected]
Website: voice-fy.com
Terms of Service: voice-fy.com/tos
Privacy Policy: voice-fy.com/privacy
Disclosures: voice-fy.com/disclosures