Privacy Policy – Voice-Fy

1. INTRODUCTION

Voice-fy.com (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice over IP services (“Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

Account Information:

Name and contact information (email address, phone number, mailing address)
Username and password
Payment information (credit card details, billing address)
Company name and business information (for business accounts)

Profile Information:

Phone numbers (DIDs) associated with your account
Caller ID settings
Emergency services address registration
Communication preferences

Support Communications:

Information you provide when contacting customer support
Feedback, suggestions, and inquiries
Chat transcripts and email correspondence

2.2 Information Collected Automatically

Usage Data:

Call detail records (CDRs): phone numbers called, call duration, time and date of calls
SMS/MMS message metadata (sender, recipient, timestamp, message length)
Account activity logs
Service usage patterns and statistics
IP addresses used to access your account

Technical Information:

Device information (device type, operating system, browser type)
Connection information (IP address, network provider)
Log files and error reports
Cookies and similar tracking technologies

Location Information:

IP-based location data
Emergency services address (if registered)
Geographic location data for regulatory compliance

2.3 Information from Third Parties

We may receive information from:

Payment processors and financial institutions
Identity verification services
Fraud prevention and security services
Telecommunications carriers and partners
Publicly available databases

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

Create and manage your account
Process and route calls and messages
Provide customer support and technical assistance
Bill for services and process payments
Deliver emergency services (911/E911)
Maintain and improve service quality

3.2 Security and Fraud Prevention

Verify identity and prevent fraud
Detect and prevent unauthorized access
Monitor for abuse and violations of Terms of Service
Conduct security assessments and risk scoring
Investigate suspicious activity

3.3 Legal and Regulatory Compliance

Comply with applicable laws and regulations
Respond to legal process (subpoenas, court orders, warrants)
Cooperate with law enforcement investigations
Maintain records required by telecommunications regulations
Report as required by regulatory authorities

3.4 Communications

Send account notifications and security alerts
Provide billing statements and payment confirmations
Notify you of service changes or outages
Send promotional offers and marketing (with opt-out option)
Respond to your inquiries and requests

3.5 Business Operations

Analyze usage patterns and trends
Improve and develop new features
Conduct research and analytics
Manage business relationships
Enforce our Terms of Service

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors and billing services
Cloud hosting and data storage providers
Customer support platforms
Telecommunications carriers and interconnection partners
Security and fraud prevention services
Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Law Enforcement and Legal Compliance

We will disclose your information when:

Required by law, regulation, or legal process
Responding to valid subpoenas, court orders, or search warrants
Complying with National Security Letters or other lawful government requests
Responding to emergency requests from law enforcement
Cooperating with regulatory investigations
Complying with telecommunications regulations and reporting requirements

We may voluntarily disclose information when we believe in good faith that:

Disclosure is necessary to prevent harm, fraud, or illegal activity
Disclosure protects our rights, property, or safety
Disclosure assists in investigating or prosecuting crimes
There is an emergency situation involving danger of death or serious physical injury

4.3 Business Transfers

If Voice-fy.com is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

4.5 Emergency Services

When you dial emergency services (911/E911), we share your phone number and registered address with emergency service providers and Public Safety Answering Points (PSAPs).

4.6 We Do Not Sell Your Information

We do not sell your personal information to third parties for their marketing purposes.

5. CALL DETAIL RECORDS (CDRs)

5.1 CDR Collection

We collect and maintain call detail records for all calls made through our Services, including:

Originating and destination phone numbers
Call date, time, and duration
Call status (completed, failed, busy, etc.)
Geographic routing information

5.2 CDR Retention

We retain CDRs for periods required by law and regulation, typically ranging from 18 months to several years depending on jurisdiction.

5.3 CDR Use

CDRs are used for:

Billing and account management
Service quality monitoring
Fraud detection and prevention
Legal compliance and law enforcement cooperation
Regulatory reporting

5.4 CDR Disclosure

CDRs may be disclosed to law enforcement pursuant to valid legal process, to regulatory authorities as required, and to you upon request for your own records.

6. DATA SECURITY

6.1 Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your information, including:

Encryption of data in transit and at rest
Secure socket layer (SSL/TLS) technology for website connections
Access controls and authentication systems
Regular security assessments and audits
Employee training on data protection
Incident response procedures

6.2 Payment Security

Payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.

6.3 Account Security

You are responsible for:

Maintaining the confidentiality of your password
Enabling two-factor authentication (strongly recommended)
Monitoring your account for unauthorized activity
Immediately notifying us of suspected security breaches at [email protected]

6.4 Limitations

No data transmission or storage system is 100% secure. While we implement reasonable security measures, we cannot guarantee absolute security. You acknowledge and accept these inherent risks when using our Services.

7. DATA RETENTION

7.1 Retention Periods

We retain your information for as long as:

Your account is active
Necessary to provide Services
Required by law or regulation
Necessary for legitimate business purposes (billing disputes, legal compliance, fraud prevention)

7.2 Specific Retention Periods

Account information: Retained while account is active, plus applicable legal retention periods after closure
Call detail records: Typically 18 months to 7 years depending on jurisdiction
Payment records: Minimum required by tax and financial regulations (typically 7 years)
Support communications: Typically 3-5 years
Security logs: Typically 6 months to 2 years

7.3 Deletion

When information is no longer needed, we securely delete or anonymize it. However, some information may be retained in backup systems for a limited time.

8. YOUR PRIVACY RIGHTS

8.1 Access and Correction

You may:

Access your account information through your account portal
Update or correct your information at any time
Request copies of information we hold about you by contacting [email protected]

8.2 Data Portability

Upon request, we will provide your data in a commonly used, machine-readable format where technically feasible.

8.3 Deletion Requests

You may request deletion of your account and personal information by contacting [email protected]. Note that:

We may retain certain information as required by law
Some information may be retained in backup systems temporarily
Call detail records may be retained for regulatory compliance periods
Deletion requests will be processed within 30-90 days

8.4 Marketing Opt-Out

You may opt out of marketing communications by:

Clicking “unsubscribe” links in emails
Adjusting preferences in your account portal
Contacting [email protected]

Note: You cannot opt out of essential service communications (billing, security alerts, legal notices).

8.5 Regional Privacy Rights

For European Union Users (GDPR): If you are in the EU, you have additional rights including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

For California Users (CCPA/CPRA): California residents have rights including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of sale of personal information (we do not sell personal information)
Right to deletion of personal information
Right to non-discrimination for exercising privacy rights

For Other Jurisdictions: Users in other jurisdictions may have similar rights under local privacy laws. Contact [email protected] to exercise your rights.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies We Use

Essential Cookies:

Authentication and session management
Security features
Load balancing

Functional Cookies:

User preferences and settings
Language selection
Feature functionality

Analytics Cookies:

Usage statistics
Performance monitoring
Error tracking

Marketing Cookies (if applicable):

Advertising effectiveness
User interest tracking

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may impair functionality of our Services.

9.3 Do Not Track

Some browsers include “Do Not Track” signals. We currently do not respond to these signals, as there is no industry standard for how to interpret them.

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other countries where our service providers operate.

10.2 Transfer Protections

When we transfer data internationally, we implement appropriate safeguards such as:

Standard contractual clauses
Data processing agreements
Adequacy determinations
Other lawful transfer mechanisms

10.3 Acknowledgment

By using our Services, you acknowledge and consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it immediately. If you believe a child has provided us with personal information, contact [email protected].

12. THIRD-PARTY LINKS AND SERVICES

Our website and Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

13. RECORDINGS AND TRANSCRIPTIONS

13.1 Call Recording

If you use our call recording features:

You are solely responsible for complying with recording consent laws in your jurisdiction
Recordings are stored in your account and may be stored by third-party providers
You must obtain consent from all parties where required by law
We are not liable for your failure to comply with recording laws

13.2 Call Transcription

If you use call transcription services:

Audio may be processed by third-party transcription service providers
Transcribed content is stored in your account
Third-party providers may process data in other countries
You are responsible for obtaining consent where required by law

14. CHANGES TO THIS PRIVACY POLICY

14.1 Updates

We may update this Privacy Policy at any time. Updated policies will be posted at voice-fy.com/privacy with the effective date.

14.2 Notification

For material changes, we will:

Send email notification to the address on your account
Post prominent notice on our website
Provide at least 30 days’ notice before changes take effect (where required by law)

14.3 Continued Use

Your continued use of Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. CALIFORNIA SHINE THE LIGHT LAW

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for their marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

16. NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. If you are a Nevada resident and have questions, contact [email protected].

17. AUTOMATED DECISION-MAKING

We may use automated systems for:

Fraud detection and risk assessment
Account security scoring
Service quality optimization
Usage pattern analysis

These automated processes may affect your access to Services. You may contact us to request human review of automated decisions.

18. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will:

Notify you without undue delay as required by applicable law
Notify relevant regulatory authorities as required
Take steps to mitigate harm and prevent future breaches
Provide information about the breach and steps you can take to protect yourself

19. CONTACT INFORMATION

19.1 Privacy Questions

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

Privacy Contact:
Email: [email protected]
Website: voice-fy.com
Privacy Policy: voice-fy.com/privacy

19.2 Data Protection Officer

If required by law, our Data Protection Officer can be reached at [email protected].

19.3 Response Time

We will respond to privacy inquiries within 30 days (or as required by applicable law).

20. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Union, we process personal data based on:

Contractual necessity: To provide Services you’ve requested
Legal obligation: To comply with laws and regulations
Legitimate interests: For fraud prevention, security, business operations
Consent: For marketing communications and optional features

You have the right to withdraw consent at any time where processing is based on consent.

21. SUPERVISORY AUTHORITY

EU users have the right to lodge a complaint with their local data protection supervisory authority if they believe their privacy rights have been violated.

YOUR ACKNOWLEDGMENT

BY USING VOICE-FY.COM SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood this Privacy Policy
You consent to the collection, use, and disclosure of your information as described
You understand information may be transferred internationally
You understand we may disclose information to law enforcement as required by law
You accept the security limitations inherent in Internet-based services

Voice-fy.com
Email: [email protected]
Website: voice-fy.com
Terms of Service: voice-fy.com/tos
Privacy Policy: voice-fy.com/privacy